Return & Refund Policy
Last Updated: May 2026
At FlowRideHub, we value customer satisfaction and strive to provide a smooth and reliable shopping experience. Please review our Return & Refund Policy carefully before placing an order. By purchasing from FlowRideHub, you agree to the terms outlined below.
1. Eligibility for Returns
Customers may request a return within 7 days after delivery of the product.
To be eligible for a return, items must meet the following conditions:
The product must be unused and in original condition
Original packaging, accessories, manuals, and tags must be included
The item must not show signs of damage, wear, modification, or misuse
Proof of purchase or order confirmation must be provided
FlowRideHub reserves the right to deny returns that do not meet these requirements.
2. Non-Returnable Items
The following items are generally not eligible for return or refund:
Used, damaged, or altered items
Customized or made-to-order products
Clearance, discounted, or final sale items
Consumable or wearable products
Digital downloads or software products
Gift cards or promotional items
Products missing original packaging or accessories
Pre-order products may be subject to separate return conditions depending on supplier or manufacturer policies.
3. How to Request a Return
Before returning any item, customers must contact our support team for return authorization.
Please Contact:
Email: support@flowridehub.com
When submitting a return request, please include:
Order number
Product name
Reason for return
Photos of the item (required for damaged, defective, or incorrect products)
Once your request is reviewed and approved, FlowRideHub will provide return instructions and the appropriate return address.
Please do not send products back without prior authorization.
4. Refund Policy
Refunds are processed only after returned items have been received and inspected.
Approved refunds will be issued to the original payment method used during checkout.
Please note:
Refund processing times may vary depending on banks, payment providers, or international transactions
Original shipping fees, customs duties, and taxes are generally non-refundable unless the issue was caused by FlowRideHub
Partial refunds may apply in certain situations where returned items are not in original condition
Customers will be notified once the refund has been approved and processed.
5. Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours after delivery.
To help us resolve the issue quickly, we may request:
Photos of the product
Photos of the packaging
A description of the issue
Depending on the situation, FlowRideHub may offer:
Replacement products
Store credit
Partial refund
Full refund
We are committed to resolving order issues fairly and efficiently.
6. Return Shipping Responsibilities
Customers are generally responsible for return shipping costs unless:
The wrong item was shipped
The product arrived damaged or defective
The issue was caused by FlowRideHub
For all approved returns, we recommend using a trackable shipping service to ensure safe delivery.
FlowRideHub is not responsible for returns lost during transit.
7. Order Cancellations
Orders may only be canceled before they are processed or shipped.
Once an order has entered fulfillment or shipping, cancellation may no longer be possible and the order will instead fall under the return process.
8. International Orders
Customers placing international orders are responsible for:
Customs duties
Import taxes
VAT or local government fees
Additional carrier charges
Delivery times may vary depending on customs clearance and international shipping conditions. FlowRideHub is not responsible for delays caused by customs authorities or shipping carriers.
9. Contact Information
If you have any questions regarding returns, refunds, or exchanges, please contact our support team.
FlowRideHub
Email: support@flowridehub.com
Website: https://flowridehub.com
We appreciate your trust in FlowRideHub and remain committed to providing transparent policies, reliable support, and a positive customer experience.
Policy Updates
FlowRideHub reserves the right to update or modify this Return & Refund Policy at any time without prior notice. Changes will be posted on this page with the updated effective date.
We encourage customers to review this policy periodically.