FlowRideHub Warranty Policy
Last Updated: May 2026
At FlowRideHub, we are committed to providing high-quality products and outstanding customer service. We stand behind the products we sell and offer a 1-Year Limited Warranty against manufacturing defects in materials and workmanship.
This warranty applies to products purchased directly from FlowRideHub and is intended to provide customers with confidence and peace of mind when shopping with us.
1. Warranty Coverage
FlowRideHub provides a 1-Year Limited Warranty from the date of delivery for eligible products purchased through our official website.
This warranty covers manufacturing defects, faulty workmanship, and component failures that occur under normal use and proper maintenance.
2. Products Covered
The following products are covered by our 1-Year Limited Warranty:
- Electric Bikes
- E-Bike Batteries
- E-Bike Motors
- Controllers & Displays
- E-Bike Conversion Kits
- Bicycle Components
- Cycling Accessories
- Outdoor & Lifestyle Gear
- Chargers
- Mobility Products
- Replacement Parts
Warranty coverage begins on the date the customer receives the product.
3. What Is Covered
The warranty covers defects resulting from:
- Manufacturing faults
- Material defects
- Component failures under normal use
- Electrical system defects
- Functional issues caused by workmanship
If a covered defect is confirmed, FlowRideHub may, at its discretion:
- Repair the product
- Replace the defective component
- Provide a replacement product
- Issue store credit when appropriate
4. What Is Not Covered
This warranty does not cover:
- Normal wear and tear
- Cosmetic damage, scratches, or paint chips
- Tires, tubes, brake pads, chains, cassettes, and other wear items
- Damage caused by accidents, crashes, misuse, or abuse
- Improper assembly or maintenance
- Water damage or environmental damage
- Commercial or rental use
- Unauthorized modifications or repairs
- Damage caused by third-party accessories or components
Normal aging and battery capacity reduction over time are considered standard wear and are not covered under warranty.
5. Warranty Claims
To submit a warranty claim, please contact our support team with the following information:
- Order number
- Product name
- Description of the issue
- Photos or videos showing the problem
- Product serial number (if applicable)
Contact Information
Email: support@flowridehub.com
Our team will review your claim and provide further instructions if additional information is required.
6. Shipping & Labor Costs
FlowRideHub may provide replacement parts or products for approved warranty claims.
Customers may be responsible for:
- Installation costs
- Labor charges
- Return shipping costs in certain situations
Any applicable costs will be communicated before warranty service is provided.
7. Warranty Limitations
This warranty applies only to the original purchaser and is non-transferable unless otherwise approved by FlowRideHub.
Warranty coverage becomes void if:
- The product has been modified without authorization
- Serial numbers have been removed or altered
- The product has been used outside its intended purpose
- False information is provided during a warranty claim
8. Limitation of Liability
FlowRideHub shall not be liable for indirect, incidental, or consequential damages arising from the use or inability to use a product.
Warranty remedies are limited to repair, replacement, or store credit as determined by FlowRideHub.
9. Contact Us
If you have questions regarding this Warranty Policy or need assistance with a warranty claim, please contact us:
FlowRideHub
Email: support@flowridehub.com
Website: https://flowridehub.com
We appreciate your trust in FlowRideHub and remain committed to supporting your adventures with reliable products and dedicated customer service.