Return & Refund Policy
Last Updated: May 2026
At FlowRideHub, customer satisfaction is important to us. We want you to feel confident shopping with us, and we are committed to providing a fair and transparent return and refund process.
Please read this policy carefully before placing an order.
1. Return Eligibility
Customers may request a return for eligible items within 7 days of receiving the order.
To qualify for a return, items must:
Be unused and in original condition
Include original packaging, accessories, manuals, and tags
Not show signs of wear, damage, or modification
Be accompanied by proof of purchase or order confirmation
FlowRideHub reserves the right to refuse returns that do not meet these conditions.
2. Non-Returnable Items
Certain products are not eligible for return or refund, including:
Used or damaged items caused by customer use
Customized or special-order products
Clearance or final sale items
Consumable or wearable products
Digital products or downloadable content
Products missing original packaging or accessories
Pre-order items may follow separate return conditions depending on the manufacturer or supplier.
3. Return Process
To request a return, please contact our support team before sending any item back.
Contact Information
Email: support@flowridehub.com
Please include:
Your order number
Product name
Reason for return
Photos (if the item arrived damaged or incorrect)
Once approved, we will provide return instructions and the return shipping address.
4. Refunds
After the returned item is received and inspected, approved refunds will be processed to the original payment method.
Refund processing times may vary depending on:
Payment provider
Bank processing times
International transactions
Shipping fees, customs duties, and taxes are generally non-refundable unless the return is caused by our error.
5. Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
We may request photos or additional information to help resolve the issue quickly.
Depending on the situation, we may offer:
Replacement products
Store credit
Partial refund
Full refund
6. Return Shipping
Customers are generally responsible for return shipping costs unless:
The wrong product was shipped
The item arrived damaged or defective
The issue was caused by our error
We recommend using a trackable shipping service for all returns.
7. Order Cancellations
Orders may only be canceled before shipment or processing.
Once an order has been shipped, it may no longer be eligible for cancellation and will instead follow the return process.
8. International Orders
International customers are responsible for any customs duties, import taxes, or additional fees required by their local authorities.
Delivery delays caused by customs or shipping carriers are outside our control.
9. Contact Us
If you have questions regarding returns, refunds, or exchanges, please contact our support team.
FlowRideHub
Email: support@flowridehub.com
Website: https://flowridehub.com
We appreciate your trust in FlowRideHub and are committed to providing a smooth and reliable shopping experience.