Tel: 66869837655 | Email: support@flowridehub.com

Return & Refund Policy

Last Updated: May 2026

At FlowRideHub, customer satisfaction is important to us. We are committed to providing a transparent and reliable shopping experience for every customer. Please review our Return & Refund Policy carefully before placing an order.

1. Eligibility for Returns

Customers may request a return within 7 days of delivery.

To qualify for a return, items must:

  • Be unused and in original condition
  • Include original packaging, manuals, accessories, and tags
  • Show no signs of damage, wear, modification, or misuse
  • Include valid proof of purchase or order confirmation

FlowRideHub reserves the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following products are generally not eligible for return or refund:

  • Used or damaged items
  • Customized or special-order products
  • Final sale or clearance items
  • Consumable products
  • Digital downloads or software
  • Gift cards or promotional items
  • Products missing original packaging or accessories

Pre-ordered products may be subject to separate return conditions depending on the supplier or manufacturer's policies.

3. Return Process

Before returning any item, customers must contact our support team for return authorization.

Contact Information

Email: support@flowridehub.com

Please provide:

  • Order number
  • Product name
  • Reason for return
  • Photos of the product if damaged, defective, or incorrect

Once approved, FlowRideHub will provide detailed return instructions and the correct return address.

Please do not send products back without prior approval.

4. Refund Policy

Refunds are processed after returned items have been received and inspected.

Approved refunds will be issued to the original payment method used during checkout.

Please note:

  • Refund processing times may vary depending on banks or payment providers
  • Shipping fees, customs duties, and taxes are generally non-refundable unless caused by our error
  • Partial refunds may apply if returned items are not in their original condition

Customers will receive confirmation once the refund has been processed.

5. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please get in touch with us within 48 hours of delivery.

Customers may be asked to provide:

  • Photos of the product
  • Photos of the packaging
  • Order details

Depending on the situation, FlowRideHub may offer:

  • Replacement products
  • Store credit
  • Partial refund
  • Full refund

We are committed to resolving order issues fairly and efficiently.

6. Return Shipping Costs

Customers are generally responsible for return shipping costs unless:

  • The wrong item was shipped
  • The item arrived damaged or defective
  • The issue was caused by FlowRideHub

We recommend using a trackable shipping service for all returns.

FlowRideHub is not responsible for packages lost during return transit.

7. Order Cancellations

Orders may only be canceled before they are processed or shipped.

Once an order enters fulfillment or shipping, cancellation requests may no longer be possible, and the return process will apply instead.

8. International Orders

International customers are responsible for:

  • Customs duties
  • Import taxes
  • VAT or local fees
  • Additional carrier charges

FlowRideHub is not responsible for delays caused by customs authorities or shipping carriers.

9. Contact Us

If you have questions regarding returns, refunds, or exchanges, please contact our support team.

FlowRideHub

Email: support@flowridehub.com
Website: https://flowridehub.com

We appreciate your trust in FlowRideHub and remain committed to providing reliable service, transparency, and customer satisfaction.