Shipping Information

At FlowRideHub, we are committed to providing reliable worldwide shipping for premium electric mobility, outdoor, fitness, and lifestyle products.

Shipping availability may vary depending on product type, warehouse location, and destination country.

Processing Time

Orders are typically processed within:

  • 1–3 business days for in-stock items
  • Pre-order items follow the estimated timeline shown on the product page

Processing times may vary during holidays, promotions, or high-demand periods.

Worldwide Shipping

We offer international shipping to selected countries across:

  • North America
  • Europe
  • Asia
  • Australia
  • Middle East

Shipping fees and delivery estimates are calculated during checkout.

Delivery Time Estimates

Estimated delivery times may vary depending on:

  • Product availability
  • Shipping carrier
  • Customs clearance
  • Destination country

Approximate delivery times:

  • Asia: 20–40 business days
  • Europe: 30–60 business days
  • USA & Canada: 30–60 business days
  • International remote areas: 30–60 business days

Please note that delivery estimates are not guaranteed.

Pre-Orders

Certain products may be available for pre-order.

For pre-order products:

  • Estimated shipping dates are approximate
  • Manufacturing or logistics delays may occur
  • Customers will receive updates regarding order status

Deposit payments for pre-orders may be non-refundable unless otherwise stated.

Customs, Duties & Taxes

International customers may be responsible for:

  • Import duties
  • VAT or taxes
  • Customs clearance fees

These charges are determined by local customs authorities and are not included in product or shipping prices unless specified.

Order Tracking

Tracking information will be provided once your order has been shipped.

Please allow time for tracking updates to appear in the carrier system.

Returns Policy

We want you to shop with confidence at FlowRideHub.

Eligible items may be returned within:

  • 7–14 days after delivery (depending on product category)

To qualify for a return:

  • Product must be unused
  • Product must be in original packaging
  • All accessories and manuals must be included
  • Proof of purchase is required

Non-Returnable Items

The following items may not be eligible for return:

  • Custom or special-order products
  • Used products
  • Clearance items
  • Certain hygiene or personal-use products
  • Installed electrical components

Return Shipping

Customers are responsible for return shipping costs unless:

  • The wrong item was shipped
  • The product arrived damaged
  • Manufacturer defects are confirmed

Refunds

Approved refunds will be processed to the original payment method.

Refund processing time may vary depending on:

  • Payment provider
  • Bank processing
  • International transaction timing

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with:

  • Photos of the product
  • Packaging images
  • Order number

Our support team will assist you as quickly as possible.

Contact Us

For shipping, returns, or order inquiries:

FlowRideHub
Email: support@flowridehub.com
Website: flowridehub.com